Effective Date: 7/18/2025

At Hands of Harmony (“we”, “our”, “us”), accessible from https://hands-of-harmony.com, your privacy is essential to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile massage services.

1. Information We Collect

A. Information You Provide

Contact & Booking Details: Name, email, phone number, address (for booking location)

Appointment Preferences: Service type (oil massage, hot stone, aromatherapy, etc.), session duration

Payment Information: Credit/debit card or other payment data processed via third-party services

Health & Wellness Details: Any medical conditions, injuries, areas of tension or concern, communicated to personalize sessions

B. Automatically Collected Data

Technical Data: IP address, browser type, device information, operating system

Usage Data: Pages visited, click-through rates, booking form interactions, date/time of visits

Tracking: Cookies, web beacons, analytics tools (e.g. Google Analytics)

2. How We Use Your Information

We process your data to:

Provide and manage your massage sessions and appointments

Communicate booking confirmations, reminders, and post-session follow-ups

Process payments securely

Tailor services based on your preferences and health information

Improve our website, offerings, and user experience

Comply with legal and professional obligations

3. Legal Bases for Processing

If you’re in the EU or otherwise protected by GDPR law:

Consent: For optional communications (marketing emails, newsletters)

Contract: To fulfill appointment bookings and related obligations

Legitimate Interests: To improve services, analytics, fraud prevention

Legal Compliance: As required by law

4. Cookies & Tracking

We use:

Essential cookies to operate the booking process

Performance & analytics cookies to understand site usage and improve functionality

Marketing cookies (only if you opt in) to send related promotions or follow-ups

You can disable cookies through your browser settings or during checkout.

5. Disclosure of Your Information

We do not sell or rent your personal data. We may share it with:

Trusted service providers: Payment processors, booking platforms, analytics, email delivery tools—all bound by confidentiality

Legal authorities: If legally compelled (e.g., subpoenas, court orders)

Professional advisors: Accountants or auditors under confidentiality agreements

6. Data Retention

We keep your personal and appointment data:

For as long as needed to deliver services and support

As required to comply with legal and professional record-keeping obligations

You may request data deletion any time (see “Your Rights” below).

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or receive a copy of your data

Delete your personal information

Restrict or object to data processing

Withdraw consent where applicable

Lodge a complaint with a data protection authority

To exercise any rights, contact us:
Email: [email protected]
Phone: 9785967170

8. Security

We implement industry-standard safeguards (SSL/TLS encryption, secure data storage, limited access) to protect your data. However, no system is completely secure—if a breach occurs, we will notify you promptly in accordance with legal obligations.

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under 13.

10. Third-Party Links

Our site may contain links to social media (e.g., Instagram) or third-party booking/payment platforms. Each has its own privacy practices—please review them before submitting any personal data.

11. International Transfers

Your personal data may be processed or stored in countries outside your own, including those with different data protection laws. We ensure adequate safeguards (e.g., standard contractual clauses) are in place.

12. Changes to This Policy

We may update this policy as our services or legal obligations evolve. The revised effective date will appear at the top. Continued use of our site indicates acceptance of any changes.

13. Contact Information

Hands of Harmony
Owner: Yanitza Kuilan
Email: [email protected]
Phone: 9785967170
Website: https://hands-of-harmony.com